At All Time Recharge Private Limited, the parent company operating the Galaxy Recharge platform, we are deeply committed to safeguarding your personal information and ensuring the highest standards of privacy and data security. This Privacy Policy outlines how we collect, store, use, share, and protect your data when you access or use our services—including Prepaid Mobile Recharges, DTH Recharges, and utility bill payments through the Bharat Bill Payment System (BBPS)—via our website or mobile application. By using our services, you expressly consent to the practices described in this Privacy Policy. We encourage you to read it carefully and revisit this page periodically to stay informed about how we protect your information.
We collect various categories of information to ensure efficient and secure service delivery. This includes Personally Identifiable Information (PII) such as your full name, mobile number, email address, IP address, device type, browser type, and, in some cases, address and government-issued identity details (as mandated by regulatory authorities). When you initiate a transaction, we collect transaction-specific data including operator name, payment amount, transaction ID, timestamps, recharge/bill details, and system logs. We also track technical and behavioral data—such as geolocation (if enabled), browsing history on our platform, usage patterns, and customer service interactions—to continuously improve platform performance, user experience, and support mechanisms.
Your data is primarily used to complete transactions, verify account activities, personalize content, send transaction updates, offer customer support, enhance platform security, and comply with legal and regulatory obligations. We do not sell, rent, or misuse your data in any manner. All usage of your personal information is strictly aligned with our mission to provide a secure, transparent, and effective digital service experience. Additionally, your data may be used to conduct internal analytics, detect fraud, enforce our policies, resolve disputes, and improve product functionality.
We may share your data with authorized third-party service providers—including but not limited to payment gateways, telecom/DTH operators, billers, technology partners, and government authorities—only for the purpose of executing or validating transactions, improving service quality, or fulfilling legal obligations. These partners operate under strict data confidentiality and protection agreements, and are not permitted to use your information for any other purposes beyond what is contractually authorized.
To ensure the security of your data, we employ robust security infrastructure and practices including industry-standard SSL encryption, firewalls, secure access controls, device-level protections, multi-factor authentication, regular vulnerability assessments, and compliance audits. Sensitive data, such as your UPI IDs or card details, are encrypted or tokenized during processing and are not stored on our servers after the transaction is complete. We also encourage all users to take appropriate precautions—such as setting strong passwords, avoiding public Wi-Fi during transactions, not sharing OTPs or login credentials, and logging out from shared devices after use. Our website and mobile application may use cookies and similar technologies to improve speed, personalize content, track usage, and enhance functionality. Cookies help us remember your preferences, speed up load times, and display content most relevant to your previous interactions. Users may disable cookies through their browser settings, although doing so may limit access to certain features of the platform.
As a user, you have full control over your personal data. You may request access to your information, seek corrections for any inaccuracies, update outdated data, or request deletion of your account—subject to applicable legal, contractual, or operational retention obligations. Additionally, users have the right to opt out of promotional emails, messages, or marketing communications at any time by adjusting notification settings or contacting our support team. We retain your data only as long as necessary to fulfill the purposes for which it was collected—such as completing your transaction, supporting dispute resolution, ensuring audit compliance, or fulfilling legal obligations. Once the data is no longer needed, it is securely deleted or anonymized in accordance with industry best practices and applicable laws. This Privacy Policy may be updated periodically to reflect changes in legal frameworks, business practices, security standards, or technological advancements. Any changes will be posted on this page with an updated effective date, and your continued use of our services constitutes acceptance of the revised terms. We encourage users to review this policy frequently.
📞 Contact Us
If you have any questions, concerns, feedback, or data-related requests regarding this Privacy Policy or how your personal information is being handled, you are welcome to contact us directly. Our dedicated support team is available to respond to your queries in a respectful, secure, and timely manner.
📧 Email: [email protected]
📞 Phone: Refer to the official contact number listed on our website
🏢 Address: The full registered office address of All Time Recharge Private Limited is available on the “Contact Us” page
🛡️ Our Commitment to You
At All Time Recharge Private Limited, your privacy is not just a legal obligation—it is a cornerstone of our values and service promise. We don’t just protect your information; we protect your trust. Thank you for choosing Galaxy Recharge.